Stellar Assist Active Listening Design Document

This design document was created for the customer service team at Stellar Assist, a company committed to elevating their customer service excellence. This immersive training experience is designed to empower Stellar Assist employees with active listening techniques and knowledge all aimed at increasing customer service satisfaction ratings. Through an engaging Rise 360 course and real-world scenarios, participants will develop the skills necessary to improve their customer service.

Tools Used: Articulate Rise, Articulate Storyline, Google Docs

Valleybrook General Hospital Bloodborne Pathogen Design Document

This meticulously curated e-learning course was tailored to support Valleybrook General Hospital in achieving a notable reduction in their combined infection rate among staff and patients. Post-course the hospital should see fewer than 10 reported cases. By seamlessly integrating essential information and practical skills, this module empowers the Valleybrook General Hospital staff with the expertise necessary to safeguard themselves and others from the potential risks associated with exposure to infectious materials.

Tools Used: Articulate Storyline, Google Docs

Valleybrook General Hospital Bloodborne Pathogen Storyboard

This storyboard was tailored to support Valleybrook General Hospital in achieving a notable reduction in their combined infection rate among staff and patients. Post-course the hospital should see fewer than 10 reported cases. By seamlessly integrating essential information and practical skills, this module empowers the Valleybrook General Hospital staff with the expertise necessary to safeguard themselves and others from the potential risks associated with exposure to infectious materials.

Tools Used: Articulate Storyline, Canva, Google Docs, 

Mastering Networking: Strategies for Professional Success

This storyboard was crafted for professionals aspiring to develop the essential skills and strategies necessary for constructing and sustaining a professional network. Leveraging the dynamic eLearning tool, Camtasia, the learner is seamlessly led through a strategic exploration of five distinct networking strategies. The video seamlessly navigates the learner through the pre-event preparation, active engagement during the event, and post-event actions, ensuring an understanding of effective networking practices.

Tools Used: Camtasia, Canva